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14 Part 1 Introduction

Electronic commerce (EC) has some degree
EC EB
of overlap with electronic business (EB)
(a)

Electronic commerce is broadly
EC = EB equivalent to electronic business

(b)

EB

Electronic commerce is a
EC
subset of electronic business
(c)

Three definitions of the relationship between e-commerce and
Figure 1.3
e-business

Marketing Marketing/purchasing
The Internet

Internet Extranet Extranet

Intranet

Intranet The Company The
world only world
Suppliers, Suppliers,
IT Dept customers, customers,
collaborators collaborators

Figure 1.4 The relationship between intranets, extranets and the Internet

In a survey of 275 managers responsible for an intranet featured in CIO (2002), the main
benefits mentioned by managers were:
1 Improved information sharing (customer service), 97%
2 Enhanced communications and information sharing (communications), 95%
3 Increased consistency of information (customer service), 94%
4 Increased accuracy of information (customer service), 93%