Page 343 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers

Model Question Paper I

Time: 3 hours Total Points: 100

Section – A (40 PointS)

Answer any two out of four.

1. a. Outline the conflict resolution styles with examples.
b. Define soft skills and hard skills.
c. Mention the functions of communication.
(10 + 6 + 4 = 20 points)

2. a. Discuss the time management matrix.
b. What are the benefits of effective listening?
c. Enumerate the major barriers to communication.
(10 + 6 + 4 = 20 points)
3. a. What are the channels of communication and its attributes?
b. Our learners today are addicted to the SMS lingo that curtails and creates words
interestingly. If we, as teachers, want to understand such learners enslaved by
telephonic messages, we, the responsible teachers, should be aware of the principles
of word making. List the five major principles of vocabulary construction. Give an
example of each.
c. Distinguish between communication context and communication intent.
(10 + 4 + 6 = 20 points)
4. a. What do you understand by models of communication? What are its purposes and
functions?
b. What is Apollo syndrome?
c. Explain the importance of feedback in communication.
(10 + 4 + 6 = 20 points)

Bhatnagar_Model Question Paper.indd 331 2011-06-24 3:12:35 PM