Page 344 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

332 | Model Question Papers

Section – B (20 PointS)

Answer any two out of three.

5. a. What are the components of paralinguistic communication?
b. Elucidate the ten commandments of good communication?
(5 + 5 = 10 points)
6. a. Explain the levels of communication.
b. What are the desirable qualities of a good teacher?
(5 + 5 = 10 points)

7. a. Explain meta communication.
b. What are the goals of interpersonal effectiveness?
(5 + 5 = 10 points)

Section – c (40 PointS)

Answer any two out of four.

8. What are the characteristics of nonverbal communication? Give its functional
importance.
(20 points)
9. Explain the role of ‘I’ messages in being assertive?

(20 points)
10. Discuss the unique qualities of writing as a communication skill that justifies the opinion
that even in today’s era of audio-visual explosion, writing well is the need of the hour.
(20 points)

11. Enumerate the characteristics of good team building.
(20 points)
SuggeSted AnSwerS

Section – A

1. a. Conflict is part and parcel of life. It is essential to resolve conflicts, and researchers have
identified five different kinds of conflict resolution styles. They are as follows:

i. Avoiding or denying the conflict
Some people deny or avoid the conflicts. Such people hope that the problem will recede.
Usually it doesn’t. So, this is a bad approach. This kind of resolution style does not help

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