Page 348 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

336 | Model Question Papers

iv. Social function – for interaction and social contact
v. Alleviation of anxiety function – to sort out or to ease worry
vi. Stimulation function – to create interest
vii. Role-related function – to fulfill role expected behaviour
viii. Motivation function – the stimulation of personal choice and aspirations
ix. Educational function transmission function
x. Cultural function – to reinforce culturalties

xi. Entertainment function – to provide leisure time activity and
xii. Integration function – to bring about greater cohesion between social groups.

2. a. Stephen R. Covey has put forth the concept of time management matrix. After extensive
survey in the said area, he has come up with an innovative way of looking at the concept
of time.

The Time Management Matrix
He holds the view that the time management matrix has four quadrants and he explains
the same as follows:

Urgent Not Urgent
Important QUADRANT I QUADRANT II
crises, pressing problems, prevention, production capability activities,
deadline-driven projects relationship building, recognizing new
opportunities, planning, recreation
Not QUADRANT III QUADRANT IV
important interruptions, some calls, busy work, some mail, some phone calls,
some mail, some reports, some time wasters, pleasant activities
meetings, popular activities

Every activity we do during the day can be put in one of four quadrants:
Quadrant I: Urgent and important. This quadrant includes those items that represent
true crises (your mother has a stroke and you need to bring her to the hospital), dead-
line driven projects (a paper that has a deadline that can not be moved, and represents
a substantial part of your grade) and other such truly important and pressing items.
Quadrant II: Not urgent but important. This quadrant includes items that are truly
important in our lives (preparation, relationships, relaxation, self-renewal, etc.) that
we truly need to do to maintain our production capabilities. Unfortunately, since they
are not urgent we tend not to do them. We procrastinate because they are not urgent.
Unfortunately, if we do this long enough, this tends to create highly urgent crises which
then force us back into Quadrant I and gives us less time doing quality activities. Upon
reflection, most of us would conclude that our First things fall in Quadrant II.

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