Page 367 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers | 355

• The characteristics of the individual we are trying to sum up.
• Our own characteristics as a perceiver.
The specific situation in which the process occurs. Person perception follows some
basic principles.
Principle – 1 – our reaction to others are determined by our perception of them, not
by whom or what they really are.
Principle – 2 – one goal in a particular situation determines the amount and kind of
information one collects about others.
Principle – 3 – in every situation, we evaluate people partly in terms of how.

b. Self Understanding and Acceptance
We all have goals, and to reach those goals, we must have relationships with other people.
Usually these relationships include shared goals. When people become involved in shared
goals in a relationship, it becomes important to coordinate behaviour to build the relation-
ship so that each person can achieve these goals. This happens to students in every aspect
of their lives from living in share accommodation to team projects in the classroom.

Self-disclosure
The first step in developing relationships involves self-disclosure. This means being able to
share how you feel about events that have just occurred with another person. This does not
mean revealing intimate details of your past life. People get to know you by learning how
you react, not by what happened in your past history. Past history only helps if it clarifies
why you are reacting in a certain way. People who self disclose too much can scare others
away. Likewise, not enough closes you off to new relationships. Getting the balance right
is important rather than being ruined by one destructive act. The key to being trustworthy
is to be accepting and supporting. When you achieve this, others will be more willing to
disclose their thoughts, ideas, theories, conclusions, feelings and reactions to you. The more
trustworthy you are in response to such disclosures, the deeper and more personal will be
the thoughts a. person will share with you.

Managing feelings
The most important for students is to understand the various aspects of anger, stress, and
managing feelings. You can’t avoid stress. How you manage stress has a great influence
on your ability to reach out to other people, build relationships, and maintain it over a
long period of time.
c. Relational communication, impression management and identity have close resemblance
with regard to specific nonverbal cues used to signal evaluation and self-images. Relational
communication is distinct in three aspects.

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