Page 363 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers | 351

6. a. Self-esteem has clear correlation with a variety of communication-related outcomes.
Explain.
b. Outline the criteria of quadrant II organizer with respect to prime management.
(5 + 5 = 10 points)

7. a. What is emotional intelligence?
b. Describe the common mistakes people make while resolving conflicts.
(5 + 5 = 10 points)

Section – c (40 PointS)

Answer any two out of four.

8. What are the verbal patterns of persons with low self-concept?
(20 points)
9. What is physical and reflective listening? Is effective listening vital to teaching? List some
strategies for effective listening that should be followed by students as well as teachers.
(20 points)
10. How important is the ‘self’ in communication?
(20 points)
11. What are the predominant traits that are shared by successful communicators? Outline
the guidelines for improving communication.
(20 points)

SuggeSted AnSwerS
Section – A

1. a. Language is called the vehicle of expression. There are three known forms of
language—the sign (picture) language, vocal (spoken) language, and the symbolic
(written language).
Verbal language can be defined as a system of orderly vocal sounds and combina-
tions of sounds manipulated by one individual (sender) to form a message which
will facilitate the creation of meaning in the mind of a receiving individual (receiver).
Language is essentially a system of interrelated parts working together as a whole
communication but served when all the parts work together as a whole.
Nonverbal communication according to Ruesh and Gregory Bateson falls into
three categories: sign language, action language, and object language. Sign language
is the way of codifying meaning where words or numbers are replaced by gestures

Bhatnagar_Model Question Paper.indd 351 2011-06-24 3:12:36 PM