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Reengineering

see themselves as important participants in a highly essen- Ashe, Carolyn, and Nealy, Chynette (2004). Records manage-
tial undertaking. ment: Effective information systems. Upper Saddle River, NJ:
Pearson Prentice Hall.
The Institute of Certified Records Managers has
The case of hybrid imaging. (2001, March). Micrographics and
determined that a professional records and information
Hybrid Imaging Systems Newsletter, 33(3), 11.
manager must have acceptable work experience in three or
Cisco, Susan, and Wertzberger, Janelle (1997). Indexing digital
more of the following categories: documents: It’s not an option—Play now or pay (more) later.
Inform, 11(2), 12–20.
• Management of records program
Hutchens, Philip H. (1998, October). Information management
• Records creation and use and the decisionmaker. Records Management Quarterly 32(4),
28–30.
• Active records systems
Institution of Certified Records Management. (1997). Informa-
• Inactive records systems tion sheet no. 1: Introduction to certification. An interactive
workshop. Proceedings of the 42nd Annual Conference of
• Records appraisal
ARMA International, (p. 469). Chicago.
• Retention Perry, A. (2000). Open text releases Livelink IRIMS. Business-
• Disposition wire. Waterloo, Ontario, Canada: Business Wire.
Ricks, Betty, Swafford, Ann, Gow, Kay, and Flemming, Glen
• Records protection
(1997). Information and image management (3rd ed.). Scar-
• Records and information management technology borough, Ontario, Canada: Nelson.
Sletten, L. (1998). Management in Australia: Exploring the infor-
The Education Department Committee of ARMA mation universe. Paper presented at the meeting of ARMA,
International (formerly the Association of Records Man- Houston, TX.
agers and Administrators) created a framework for compe- Vander Noot, Theodore J. (1998, October). Libraries, records
tency requirements for records and information managers. management data processing: An information handling field.
Records Management Quarterly, 32(4), 22–26.
These basic requirements provide guidance for demon-
stration and measurement of technical, administrative,
managerial, and personal competencies throughout the Carolyn H. Ashe
range of levels of professional development. The following
job titles or careers have been identified in records and
information management:
REENGINEERING
• Director
The concept of reengineering traces its origins to manage-
• Manager ment theories developed as early as the nineteenth cen-
• Specialist tury. The purpose of reengineering is to make all processes
the best possible. American efficiency engineer Frederick
• Coordinator
Winslow Taylor (1856–1915) suggested in the 1880s that
• Analyst/technologist managers could discover the best processes for performing
• Technician work and reengineer them to optimize productivity. Busi-
ness process reengineering (BPR) echoes the classical
• Senior assistant
belief that there is one best way to conduct tasks. In Tay-
• Junior assistant lor’s time, technology was not sufficient to allow large
companies to design processes in a cross-functional or
A need for more specialization in records and infor- cross-departmental manner. Reengineering became popu-
mation management careers has been initiated by the lar in the early 1990s even though the methodology and
rapid expansion of information in many fields. Table 2 approach were not fully understood or appreciated. In the
identifies some of those specialties. twenty-first century, reengineering is an effective tool for
organizations striving to operate as effectively and effi-
SEE ALSO Document Processing; Information Processing;
ciently as possible. Much attention is given to “best prac-
Office Technology
tices” that are the outcome of reengineering strategies.
BIBLIOGRAPHY
DEFINITION OF REENGINEERING
ARMA International. (2000). RIM industry competency require-
ments. Prairie Village, KS: Association of Records Managers Reengineering is most commonly defined as the redesign of
and Administrators. business processes—and the associated systems and orga-

638 ENCYCLOPEDIA OF BUSINESS AND FINANCE, SECOND EDITION