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110 Chapter 4 • Development Life Cycle

TABLE 4-4 Summary of Roles for ERP Implementation
Project Role Title Role Definition
Owners The owners will consist of senior management in the company. The
chair is empowered to make decisions when the owners cannot
reach consensus. The owners determine overall policy, budget, and
scope of the project. The owners meet when needed at the call of
the chair.
Project Executive The project executive oversees project activities, provides broad
project oversight, resolves policy level issues, and ensures that the
project stays within scope. The project executive also builds
consensus on business process changes that impact the business
and provides project status updates (as needed) to the owners. The
project executive works with the application steward and project
manager(s) to establish overall project direction, review and
evaluate project progress, and ensure appropriate user involvement
for the duration of the project.
Project Manager(s) The project manager manages the day-to-day aspects of the
project, ensures that the project plan is being followed, and keeps
both team members and the project executive aware of the status
of the project. This responsibility includes overall management of
the project to ensure that all tasks are completed on a timely basis,
in a quality fashion, and in accordance with the approved project
plan. The project manager serves as the primary liaison between
the project team and project executive.
Functional Module Leads The module leads provide leadership and overall direction for the
implementation at the module level, ensuring the quality of
deliverables and adherence to the project plan and milestones.
Technical Infrastructure The technical infrastructure lead is responsible for overall
Team Lead technical infrastructure implementation including organizing and
directing the efforts of the team, coordinating technical team
meetings, and reporting on progress to project executive and
project manager(s). The technical infrastructure lead must
understand all of the technologies well enough to ensure that
there will be no “gaps” in the solution and that all of the
technologies will be integrated.
Development Lead The development lead is responsible for managing the
development team in the design and implementation of all
modifications including reports, interfaces, online changes, and
batch programs.
Change Management Lead The change management lead coordinates the overall change
management effort, including training, communication, and
campus readiness activities. The change management lead is
responsible for developing strategies and detailed work plans,
monitoring progress, and resolving change management issues.
Conversion Lead The conversion lead coordinates the overall conversion effort. The
conversion lead is responsible for developing strategies and detailed
work plans, monitoring progress, and resolving issues.