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(Continued)

Site draft plans complete. Go-live kit distributed. Staff assigned. Staff assigned.

D: No work- around. Go-live kits will be available in the central location B: Distribute Go-live kit information electronically; designate workstations in departments for learning lab exercises; set up workstation with application, training materials, and job aids; use help desk office location temporarily to field all calls and triage issues. Project team to provide user support on temporary basis. Project team to provide user support on temporary basis.

End-user support options selected for your campus: training materials, job aids, coaches, learning lab facilities. Go-live kit distributed. Go-Live stations defined and ready for implementation; staff assigned; employees scheduled. Functional site staff identified and assigned. Contact list established. Technical site staff identified and assigned. Contact list established.

X X X
X X X

X X X

HX HX HX

End-user support for stabilization defined and implemented (Go-live stations). Functional second-level support staff. Technical second-level support staff.

Production Support Readiness Production Support Readiness Production Support Readiness

7.02 7.03 7.04

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