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Assessment Date
Assessment
Current Actual Status
“Pass Status”
Minimum
Task Contact
Decision Owner
Workaround(s)
Contingent
Key Measures
X Site physical Route calls to All necessary equipment spaces fitted Project Team on is acquired and in the and temporary basis. help desk facility. File equipped. Utilize site “super servers are installed and File servers users.” tested. Tracking installed, databases in help desk tested. application are created Tracking and ready to support databases ticket entry. ACD and created. ACD telephone capabilities and have been set up and telephone tested. capabilities established
Group 2
X X X
Group 1
X X X
Site 2
X X X
Site 1
M M L
Criticality
User help desk facilities. User help desk staff.

Criterion User help desk procedures.

Category Production Support Readiness Production Support Readiness Production Support Readiness

Seq 7.05 7.06 7.07

220