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Chapter 9 • Organizational Change and Business Process Reengineering 253

BPM Software Vendors
The major BPM software vendors are listed in this section. These vendors have great opportunities,
because of the increasing growth rate of BPM market. According to Gartner study, the global
market for BPM software was $1.97 billion in 2008 and is estimated to reach $3.17 billion by 2013,
at 10 percent annual growth rate. 17
Forrester Research classifies the BPM software vendors by their functionality, and some
players are found in many categories. The categories include integration-centric, human-centric
and document-centric providers. 18

Vendor 19 Category
Adobe Document-centric provider. Adobe achieves its BPM market strength
from document integration that then automates process. 20
Appian Human-centric provider
Cordys Human-centric provider. Targets mainly services-oriented
architecture (SOA) market. 21
EMC Document-centric provider 22
Global 360 Human-centric and document-centric providers
IBM Integration-centric and document-centric providers. IBM is able
to leverage its SOA market dominance to support innovation,
providing BPM software that supports flexible response to
changing market conditions. 23
Lombardi Human-centric provider
MetaStorm Human-centric provider
Oracle Integration-centric provider
PegaSystems Human-centric provider
Progress-Savvion Human-centric provider
Software AG-IDS Scheer Integration-centric provider
Tibco Software Integration-centric provider

Core Business Processes
BPM improves the efficiency of all the core business processes 24 in an organization due to the
interactions among the business processes; for example, the order-to-sales process (M/S) and
revenue collection (RC) processes interacts with the revenue collection part of the order-to-cash

17 http://www.crmbuyer.com/story/67813.html (accessed November 5, 2010)
18 Ibid.
19 http://www.gartner.com/DisplayDocument?id=1395425&ref=g_sitelink&ref=g_SiteLink
20 http://www.researchandmarkets.com/research/912168/worldwide_business
21 http://www.it-director.com/business/content.php?cid=10295
22 http://www.crmbuyer.com/story/67813.html
23 http://www.electronics-ca.com/products/Worldwide-Business-Process-Management-(BPM)-Market-Opportunities-
Strategies,-and-Forecasts.html
24 Gelinas, Ulric J., Sutton, Steve G., and Fedorowicz, Jane. (c2004). Business Processes and Information Technology.
Mason, Ohio: Thomson/South-Western.