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118  FEARLESS LEADERSHIP


           edy. We must reverse the instinctive reaction of avoiding discomfort and
           fear and instead usher in a new era in which fearless leaders step into the
           fray and solve problems from a radically new perspective.
             This counterintuitive thinking of moving toward the very things that
           make us uncomfortable in order to create something more effective is
           potent and must be learned. For some it may appear risky. But the greater
           risk is to remain on the proverbial treadmill of solving recurring problems
           with solutions that are unequal to the task.
             In this chapter, we investigate how to reverse the instinctive behavioral
           urges of avoiding, escaping, and evading and replace them with extraor-
           dinary behaviors that move us  toward reconnecting people with one
           another and the larger mission of the organization. In stark contrast to the
           automatic behavior of avoiding, fearless leaders confront the real issues and
           embrace new solutions.
             This chapter is designed for you to learn the shortest and most effec-
           tive path for working together in a new way. We explore how organizational
           capability expands when leaders demonstrate their commitment through
           uniform behavior.
             In an unpredictable environment, your most powerful approach is to
           counterbalance high levels of uncertainty with a stable standard of behav-
           ior. When people know the rules for how everyone is expected to behave,
           they are able to focus on pressing business needs. Articulating a compelling
           stand for how you expect people to work together is the first step in defin-
           ing personal and organizational context. This strategy puts you in control
           and gives you the power to produce breakthroughs—sudden transforma-
           tions of what is possible—and achieve unprecedented results.


             Fearless leadership is not the absence of fear. It is the courage to
             confront fear and solve problems from a radically new direction.


             Reengineering your thinking and behavior starts with an undeniable
           premise: there is nothing wrong, missing, or inadequate with you; you do
           not need to be fixed. Our quest is to transform what you can achieve.
           “Fixing” puts a Band-Aid on the symptom where wounds are temporarily
           patched but never healed.
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