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378 Chapter 16

            16.4.5 Satisfaction benchmarking



             Need   Customer  Importance  Pan-and-  Olympus ENF V2  Optim   Optim rigid  JEDMED
             no.    need                Tilt Scope  rhinolaryngoscope  ENTity  sinus-scope  rigid ENT
                                        (P.A.T.S)                NasoView             endoscope
             1      Stability of  1     ****      ****           ****       ****      ****
                    tube
             2      Functionality  1    ****      ****           ****       ****      ****
                    (clear view)
             3      Minimal   2         ***       ****           ****       **        **
                    discomfort
             4      User-     2         ****      ****           ****       ****      ****
                    friendliness        (operated  (operated by  (operated  (operated  (operated
                                        by patient)  clinician)  by clinician)  by clinician)  by clinician)
             5      Self-     2         ****      *              *          *         *
                    administrable
             6      Wear/crack  1       ****      ****           ****       ****      ****
                    resistance
             7      Sterile   1         ****      ****           ****       ****      ****
             8      Wide viewing  2     ***       ****           ****       **        **
                    angle

            16.4.6 Target specification



             Metric  Need   Metric           Importance  Unit               Marginal   Ideal
             no.     no.                                                    value      value
             1       8      Camera tilting   2           Degrees            Up/down    Up/down
                            angle (up/down)                                 50         130
             2       4, 5   User-friendliness  2         Number of buttons  4 buttons,  1 button,
                                                         and steps to operate  15 steps  8 steps
             3       2      Image clarity    1           Yes/No             Yes        Yes
             4       1, 6   Yield strength   1           MPa                3          5
             5       1, 3   Small shaft      1           mm                 8.0        3.0
                            diameter
             6       3, 6   Stress strain curve  1       MPa/ratio          3          5
                            of material used
             7       7      Sterility        1           SAL                10 23      10 26


            16.5 Detailed analysis of relevant patents

            The PATS is a steerable, rigid nasal scope comprising a ring with two concentric holes going
            through its diameter; two dumbbell-shaped pins; a tip incorporating four holes and a groove,
            connected to said ring via said pins; four wires, in which two connect to the holes in said ring
            and passing through the said tip, another two passing through the other two holes in said tip;
            and a hollow rigid tube incorporating a complementary groove that fits to said tip.
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