Page 8 - Global Project Management Handbook

vi CONTENTS

Chapter 12. Lessons Learned: Rebuilding Iraq in 2004
Charles W. “Chick” Keller 12-1

Design of the Original Program / 12-1
Implementation of the Program / 12-6
Program Management Systems and Program Reporting / 12-16
Lessons Learned / 12-20
Conclusion: Iraqis Need to Rebuild Iraq / 12-23

Chapter 13. Project Critical Success Factors: The Project-Implementation
Profile Jeffrey K. Pinto and Dennis P. Slevin 13-1
The 10-Factor Model: The Project-Implementation Profile / 13-3
Development of the 10-Factor Model / 13-4
How the Project-Implementation Profile Works / 13-7
Four-Step Process / 13-7
Illustrative Example / 13-8
Implications of Use of the PIP / 13-10
References / 13-10

Part 3 Management of Global Programs and Projects 14-1

Chapter 14. Project Management for Outsourcing Decisions
Bopaya Bidanda, Ozlem Arisoy, and Ozlem Arisoy 14-3

Project Life Cyle / 14-5
Conclusion / 14-20
References / 14-22

Chapter 15. Project Quality Management in International Projects
Lewis R. Ireland 15-1

International Project Quality Characteristics / 15-2

Planning for Quality in International Projects / 15-3
Specification Practices / 15-4
Drawings / 15-4
Workmanship and Worker Qualification / 15-5
Work Habits / 15-5
Training in Quality Practices / 15-6
Certification of Capabilities / 15-7
Reviewing Partners’ Qualifications / 15-7
Contractual Relationship / 15-8
Stability of a Country’s Governing Body / 15-9
Taxes and Tariffs / 15-9
Planning for International Projects / 15-10
Summary / 15-10

Chapter 16. Success Factors in Virtual Global Software Projects
Dragan Milosevic, And Ozbay, and Sabin Srivannaboon 16-1

The Unique World of Global Software Projects / 16-2
The Nature of Virtual Global Software Development / 16-5