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                          Acknowledgments




                                his book represents the union of the two sides of my professional
                                career—communications and leadership. As a result, this book
                                reflects the sum of the experiences I have had in working to help
                                men and women become better communicators and better leaders.
                      TThe people who have contributed to this book are many. I want to
                      thank  some  special  people  at  Ford  Motor  Company. Anne  Marie  Gattari
                      allowed me to implement many of the ideas in this book, and Chuck Snearly
                      provided me with insights into keeping leadership messages alive and fresh.
                          On the professional side, I want to thank Dan Denison and Bill Neale of
                      Denison Consulting for their insights into how communications shapes cul-
                      ture. Stew Friedman of Wharton School pushed me to stretch my boundaries
                      as a communicator. Stephen J. Gill provided valuable advice on the research
                      and evaluation components of leadership communications. Peter Moorcroft
                      was very helpful in shaping my thinking about the role of leadership commu-
                      nications in large organizations. Mark Linder of Ogilvy & Mather not only
                      taught me about the power of brand, but also opened some doors, for which I
                      am grateful. Nick Morgan, editor of the Harvard Management Communica-
                      tions Letter, deserves very special thanks for publishing some of this book’s
                      key concepts in article form.
                          I want to thank my writer colleagues, Chuck Dapoz and Chris Merlo, for
                      their support and suggestions as well as their challenges to my concepts. Jeff
                      Herman,  my  agent,  believed  in  this  book  and  made  the  connections  that
                      brought it to fruition. And my editor, Barry Neville, helped bring the final edit
                      to completion. The book is better for his assistance. Janice Race and Alice
                      Manning provided the copyediting this book needed.
                          On  the  home  front,  my  wife,  Gail  Campanella,  remained  a  constant
                      source  of  support,  eagerly  reviewing  the  manuscript  and  doing  essential
                      administrative tasks. She also allowed me the freedom to work the extra hours
                      that were needed to produce this book. I am forever grateful.


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