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240   CONSTRUCTION AND OPERATIONS



                     10 Do special inspection programs (such as commissioning) include ongoing review
                        of critical functional elements?
                     11 If this is a school or college project, have we trained the teachers or instructors to
                        explain and use the sustainability systems of this project?
                     12 Have we explained the benefits of the sustainable design features in this project to
                        higher-level decision makers, to get their support for sustainable operations?
                     13 Have we incorporated LEED-EB requirements such as environmentally preferable
                        purchasing, transportation demand management, and enhanced waste manage-
                        ment policies, into our ongoing building operating plans?

                       LEED for Existing Buildings Operations and Maintenance (LEED-EB) is the system
                     for benchmarking, assessing, and certifying on-going operations. Consideration of the
                     role of LEED-EB in operating and maintaining high-performance buildings is beyond
                     the scope of this book. However, it’s worth noting that the world’s largest property man-
                     agement company, CB Richard Ellis (CBRE), has made a major commitment to the
                     LEED-EB certification process. Sally Wilson is senior vice president and global direc-
                     tor of environmental strategy at CBRE. Here’s her approach to LEED-EB.*


                       We made a commitment with the U.S. Green Building Council in November [of
                       2007] to register 100 of our buildings in the LEED-EB portfolio program. Right now
                       we’re going through the process of selecting and registering the buildings, and we’re
                       probably going to have closer to 150 buildings. We will have significant number of
                       them certified by the end of 2008.
                       On the other hand, we still have continued to develop our “Sensible Sustainability”
                       solutions within our asset services division that deals with energy use, water use,
                       waste management and expanded recycling programs for light bulbs, batteries and
                       printer cartridges. We’re really trying to extend it and make the recycling programs
                       better. One of the big components that we’re going to work in this year, now that we
                       have the infrastructure in the buildings, is communicating with the tenants to help
                       them understand how they can change their behavior to act more responsibly and uti-
                       lize the programs that we set up. It really doesn’t matter how energy efficient we’ve
                       made the building or whether we have these waste programs in place. It’s the tenants
                       in the buildings that create the use primarily. We have to communicate to them so they
                       can take advantage of what we’ve done and ultimately make the reduction through
                       their actions.

                       One of the key elements in operating a building for the health and productivity of
                     the occupants is a green cleaning program. For Wilson, green cleaning is an important
                     part of the CBRE program.


                       On the cleaning side, we put solutions in place to ensure that the janitorial services
                       are turning lights and equipment off at night. The other thing with janitorial services



                     *Interview with Sally Wilson, CBRE, February 2008.
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