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C h a p t e r 9 : h a p t e r 9 : T Te c h n o l o g y B u s i n e s s e s e c h n o l o g y B u s i n e s s e s 175 175
Nonprofit Partnerships
Dell has partnered with organizations such as Goodwill Industries and the National Cristina
Foundation to match consumer donations. Further, if a consumer brings a computer to be
recycled into a Goodwill store, Dell will pick it up, refurbish it, sell it, and give those profits
to Goodwill.
Dell refurbishes and sells
the computer, sending the
profits to Goodwill.
A customer donates his $$
computer to Goodwill.
Goodwill store
Customer Goodwill gives the Dell
wanting to computer to Dell.
donate computer
NOTE Dell also commissions third-party audits of all of its recycling partners and it has a no-
export policy. Dell will only process recovered equipment in countries where facilities and PART IV
processes have been audited and that do not export waste to third-world nations.
Businesses
Getting rid of the family computer is straightforward enough. Load it into the minivan,
drive it to a responsible recycler, and be done with it. But what do you do when you have
hundreds or thousands of computers?
Dell helps organizations remove old IT equipment as well as offers a number of
different services to handle the removal, including erasing the hard drives. Using Dell’s
program, your organization can elect to recycle or sell the old equipment. Dell will accept
equipment including desktops, notebooks, servers, storage devices, networking equipment,
monitors, printers, and computer peripherals such as keyboards and mice.
Dell is embracing the life cycle concept for electronics. No longer does the relationship
end after the gear is sold. Dell offers organizations two options to dispose of old equipment:
• Value recovery Whatever value Dell is able to recover from your old equipment
will be given back to your organization.
• Recycling Used equipment that has no resale value is recycled.