Page 156 - Introduction to Electronic Commerce and Social Commerce

Innovative EC Systems: 5
From E-Government to E-Learning,

Knowledge Management, E-Health,
and C2C Commerce

Contents Learning Objectives
Opening Case: Compass Group Turns Managers Upon completion of this chapter, you will be able to:
into Detectives to Enhance E-Training ....................................... 137
1. Describe various e-government initiatives.
5.1 Digital Government: An Overview .................................... 138 2. Describe e-government activities and implementation issues
5.2 E-Learning, E-Training, and E-Books .............................. 144 including government 2.0 and m-government.
3. Describe e-learning, virtual universities, and e-training.
5.3 Knowledge Management, Intelligent Systems,
and Robots ........................................................................... 151 4. Describe e-books and their readers.
5. Describe knowledge management and dissemination as
5.4 E-Health ............................................................................... 156
e-commerce.
5.5 Consumer-to-Consumer Electronic Commerce ............... 157 6. Describe and discuss online advisory systems.
Managerial Issues ......................................................................... 159 7. Describe e-health.
8. Describe C2C activities in e-commerce.
Closing Case: Henry Ford Health System
Provides Superior Patient Experience Using IT
and E-Commerce.......................................................................... 162
OPENING CASE: COMPASS GROUP TURNS
References ..................................................................................... 162
MANAGERS INTO DETECTIVES
TO ENHANCE E-TRAINING

Compass Group (compass-group.com) is a UK-based major
provider of food and support services worldwide with
470,000 employees in 52 countries. The support services
include security, janitorial services, building operations and
maintenance, and project management. (See compass- group.
com/Support-Services-wwd.htm and compass- group.com/
about-us.htm.) The company has over 10,000 client sites
(2016).

The Problem

The company’s regional managers used financial perfor-
mance software to analyze trends and review statistical data
available in financial statements related to their functional
areas. By defining the causes of problems and explaining
unusual financial deviations from budgets, corrections could
Electronic supplementary material: The online version of this chapter
(doi:10.1007/978-3-319-50091-1_5) contains supplementary material, be planned. However, the company found that the managers
which is available to authorized users. had difficulty using the software. Therefore, Compass Group

© Springer International Publishing AG 2017 137
E. Turban et al., Introduction to Electronic Commerce and Social Commerce,
Springer Texts in Business and Economics, DOI 10.1007/978-3-319-50091-1_5