Page 445 - Introduction to Electronic Commerce and Social Commerce

434 Index

Social commerce (SC) (cont.) Social-oriented services, 53
and e-commerce, 204 Socialtext, 241
evolution of, 203–204 Software vendors, 370
future of, 252 Sony Corporation, 201, 202
influence businesses, 227 community site, 202
innovative e-commerce business models, 207 Facebook support community, 202
roles in, 209 monitors social media conversations, 202
scope, content, and drivers, 227 problem, 201–202
Social computing, 14–16, 28 social media projects, 202
Social customer relationship management (SCRM), 222 Sortation centers, 362
benefits, 222–223 Spam, 300, 325
components of, 222 attacks, 310
evolution of, 224 sites, 311
iRobot, 223, 224 Spamming, 274, 310
Social customer service, 221–223 Speed of delivery, 83
Social employees, 237 Splogs, 311
Social engineering, 300, 307 Sports mobile applications, 180
Social engineering and fraud, 313 “Spy” services, 86
Social engineering attacks, 318 Spyware, 269, 311, 318, 402
Social engineering controls, 317 Square Magstripe Reader, 353
Social engineering tools, 296 Starbucks, 3
Social enterprise, 3–6, 17–19, 21, 205–206, 236, 237 activities on Facebook, 4–5
Social entertainment, 244–245 digital network, 5
Social game, 245, 246 egift card program, 4
Social jobs partnership, 243 on LinkedIn and Google, 5
Social learning theory, 148 loyalty program, 4
Social marketplaces and direct sales, 215–216 mobile payments, 4
Social media, 4–5, 11, 12, 14–17, 19, 24, 25, 27, 28, 30, 31, 168, 294 online store, 4
Social media and commerce, 156–157 on Twitter, 5
Social media marketing (SMM), 204, 205 on YouTube, Flickr, Pinterest, and Instagram, 5
Social media projects, 202 State University of New York (SUNY) College at Old Westbury,
Social mobile applications, 54 Internet, 293, 294
Social network, 14–16, 18, 27, 29, 246 Static banners, 273
companies interface with, 242 Stationary card readers, 339
and e-learning, 148 Stock trading and investments, online, 79–80
entertainment and, 244–245 Stock trading mobile tools, 176
globalization and, 388 Stored-value card, 343, 372
hackers, 311 Storefront, 109
job markets, 242–244 Storenvy, 216
justifying initiatives, 387 Stuxnet, 297
major interfaces with, 242 Supply chain, 360
recruiting and job searching using, 243 Supply chain management (SCM), 360, 369
security problems, 311 Supply Chain Planning Systems of Record (SCP SOR), 370
spam attacks, 311 Sweetheart schemes, 328
search, 45 Symmetric (private) key encryption, 315, 316
service sites, 15, 16, 51
spans, 318
Social phishing, 308 T
Social publishing, 240 Tablet computer, 174
Social recruiting, 242, 243 Target security breach, 308
Social search, 45 Taxes, 82
Social shopping, 228 Techopedia, 307
aids, 213–215 Telemarketing, 271
benefits, 209 Telematics, 157
concepts and content, 208–209 Telephone scams, 328
definitions and drivers, 208–211 Telephone surveys, 267
in future, 217 Teleworking, 384
online communities, 211 Telstra Corp., 383, 384
site, 209–210 fleet and field force management, 384
Social Television (TV), 84–85 solution, 384
adult entertainment, 85 teleworking, 384
characteristics, 85 video conferencing, 384
internet gaming, 85 web contact centers, 384
legal aspects, 85 Tendering (bidding) system, 23
Social Travel Networks, 75, 76 Teusner Wines, 226
Socialcast, 241 Third-party assurance services, 320