Page 121 - Just Promoted A 12 Month Road Map for Success in Your New Leadership Role

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1. Environmental influences: The impact of influences outside the team
Policies and procedures: Corporate, client, government regulations
Systems: Rewards and communications
Organizational structure: The hierarchy
Outside demands: Customers and government
2. Goals: What the team is to accomplish
Clarity of goals
Ownership and agreement of goals
Specific and measurable goals
Sharing of goals among team members
No conflicts regarding purpose and goals
3. Roles: Who does what
Understanding the need for clarity of roles
Agreement and ownership of roles and responsibilities
4. Processes: The way in which the team accomplishes work
Collaborative, win-win decision making
Consensus seeking
Open communications
Efficient, effective meetings
Collaborative, situational style of leadership
5. Relationships: Quality of interaction
Expression and acceptance of feelings, attitudes, and emotions
Open airing of interpersonal issues 3

Shonk’s model is helpful for understanding the key factors in team effec-
tiveness, and it is useful for building organizations. You must act in ways that
ensure strength in your team, and you must set up means to continuously eval-
uate your team’s health and effectiveness.
More recently, Patrick Lencioni identified the five dysfunctions of a team.
Each of these dysfunctions can be avoided with well-timed, high-impact team
development efforts combined with excellent leadership. These dysfunctions
can also be reduced or eliminated with professionally facilitated team-build-
ing processes:

1. Absence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results 4