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The Diagnostic Process  145

           Since the organization will usually defer to your leadership, there will gen-
        erally be little resistance to an appointment if the person has the organization’s
        respect. People recognize that the committee chair will have to speak to you,
        negotiate with you, and represent you.
           The steering committee oversees the five primary steps of the organiza-
        tional analysis in close collaboration with you:
         1. Develop a statement of objectives or goals.
            ■ State the objectives of the analysis. The objective of the analysis
              is generally to strengthen the function.
            ■ Describe activities and timelines.
            ■ Describe the expected outcomes and benefits.
            ■ Identify resources needed.
         2.  Develop areas of study.
            ■ Determine specific subtopics to be studied.
            ■ Identify critical issues to resolve or examine.
            ■ Specify the objectives, activities, and timelines for task forces.
            ■ Indicate potential sources of data.
         3.  Receive, review, and analyze task force findings and recommendations.
            ■ Receive task force findings and recommendations.
            ■ Analyze and prioritize findings and recommendations.
         4.  Make final recommendations and design implementation.
            ■ Review; approve, reject, or modify; and prioritize recommendations.
            ■ Plan implementation resources, activities, and timelines.
         5.  Monitor and evaluate implementation.
            ■ Oversee implementation activities. Ensure implementation, and in
              doing this, the steering committee works closely with you and your
              management team.
            ■ Troubleshoot implementation.
            ■ Fine-tune implementation to ensure that it achieves project goals
              and objectives.
            ■ Assess whether outcomes and benefits are achieved; adapt
              as necessary.

           As the steering committee monitors and oversees the overall process, so
        should you monitor and oversee the work of the steering committee, consult-
        ing with the chair on managing the committee and with the committee on
        managing the diagnostic process.
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