Page 155 -
P. 155
138 Chapter 4
Malhotra , Y. 2000 . Knowledge management and virtual organizations . London : Idea Group
Publishing .
McGraw , K. , and K. Harrison-Briggs . 1989 . Knowledge acquisition: Principles and guidelines .
Englewood Cliffs, NJ : Prentice-Hall .
McGraw , K. , and M. Seale . 1987 . Structured knowledge acquisition techniques for combat
aviation. In Proceedings of NAECON ’ 87 4 : 1340 – 1348 .
Mintzberg , H. 1990 . Strategy formation: Schools of thought . In Perspectives of strategic manage-
ment , edited by J. Frederickson . New York : Harper Business .
Moorman , C. , and A. Miner . 1997 . The impact of organizational memory on new product
performance and creativity. Journal of Marketing Research 34 : 91 – 106 .
Nelson , R. , and S. Winter . 1982 . An evolutionary theory of economic change . Cambridge, MA :
Belknap Press .
Nielsen , J. 1994 . Usability engineering . San Mateo, CA : Morgan Kaufmann .
Nonaka , I. , and H. Takeuchi . 1995 . The knowledge creating company . New York : Oxford University
Press .
Oppenheim , A. 1966 . Questionnaire design and attitude measurement . New York : Basic Books .
Parsaye , K. 1988 . Acquiring and verifying knowledge automatically. AI Expert 3 ( 5 ): 48 – 63 .
Pennings , J. , H. Barkema , and S. Douma . 1994 . Organizational learning and diversifi ciation.
Academy of Management Journal 37 : 608 – 640 .
Roberts-Witt , S. 2002 . A “ Eureka ” moment at Xerox. PC Magazine, March 26. http://www.pcmag
.com/article2/0,4149,28792,00.asp . (accessed June 4, 2010).
Roth , G. , and A. Kleiner . 2000 . Developing organizational memory through learning histories .
In The knowledge management yearbook 2000 – 2001 , edited by J. W. Cortada and J. A. Woods .
Woburn, MA : Butterworth-Heinemann , 123 – 144 .
Schreiber , G. , H. Akkermans , A. Anjewierden , R. de Hoog , N. Shadbolt , W. Van de Velde , and
B. Wielinga . 2000 . Knowledge engineering and management: The commonKADS methodology .
Cambridge, MA : MIT Press .
Schvaneveldt , R. , F. Durso , and T. Dearholt . 1985 . Pathfi nder scaling with network structures . Memo-
randum in Computer and Cognitive Science, MCCS-85-9. Las Cruces, NM : Computing Research
Laboratory, New Mexico State University .
Shadbolt , N. , K. O ’ Hara , and L. Crow . 1999 . The experimental evaluation of knowledge acqui-
sition techniques and methods: History, problems and new directions. International Journal of
Human-Computer Studies 51 ( 4 ): 729 – 755 .
Shaw , M. 1981 . Recent advances in personal construct theory . New York : Academic Press .