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Knowledge Sharing and Communities of Practice 151

Group B

Group A

Oedipa
Metzger
Jack
Babette
Mucho

Heinrich Emily and Hugh are
“hidden experts”

Group E

Emily Group C
Hugh
Leamus
Liz
Anna
Kitty
Group D
George
Vronksy

Wanda

April Kurt

Figure 5.3
Knowledge ﬂ ow analysis example (Adapted from Krebs 2000 )

the ﬂ ow of knowledge and information across functional and organizational boundar-
ies. A social network should be thought of as a dynamic or moving target and will
need to be constructed more than once. For example, the data gathering and analysis
process can provide a baseline against which you can then plan and prioritize the
appropriate changes and interventions to improve the social connections and knowl-
edge ﬂ ows within the group or network.
The process of social network analysis typically involves the use of questionnaires
and/or interviews to gather information about the relationships among a deﬁ ned group
or network of people. The responses gathered are then mapped using a software tool
speciﬁ cally designed for the purpose. Key stages of the process will typically include:

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