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Knowledge Sharing and Communities of Practice 153

Directories Libraries Discussion area Support

Products Best practices library Discussion themes Glossary of terms
Projects Lessons learned Project management Frequently asked
questions
External suppliers Stories Risk management

Publishing companies Training modules
Network of experts

Figure 5.4
Example of a Yellow Pages

Network of experts

Function Geographic area Business area Expertise
Content
Vice president Northeast Sales management

Director West coast Operations Electronic
production
Line manager Midwest Distribution
Knowledge
Operator South Finance management
Publishing
management
Expertise

Content management
Jane Dennys Head Office 555 434-4564
Will Jameson Regional Office 6 555 212-3212
Electronic production
Jan Zariski Regional Office 6 555 212-3233
Sarah Marxman Regional Office 6 555 212-3232

Figure 5.5
Example of a Yellow Pages (Continued)