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7. How does knowledge application relate to the internalization phase of the Nonaka
and Takeuchi knowledge spiral model that was presented in Chapter 3?
8. Discuss why counting the number of “ hits ” to a knowledge-repository (much like
Web site statistics) would not be the best measure of knowledge application within
an organization.
9. What is chunking? Why is this a good content management strategy? How
would you take advantage of chunking for individual and organizational
knowledge application situations? How could an e-learning system make good use of
chunking?
10. Provide an example of a task analysis for a task you are familiar with. What are
the major challenges in designing an EPSS based on such a task analysis? How would
you address these challenges?

Note

1. See the journal on KM and E-Learning at: http://kmel-journal.org/ojs/index.php/online-
publication.

References

Barron , T. 2000 . A smarter Frankenstein: the merging of e-learning and knowledge management .
LearningCircuits, August, http://www.learningcircuits.org (accessed June 4, 2010).
Bloom, B ., ed. 1956 . Taxonomy of educational objectives. Book 1: Cognitive domain . New York :
Longman .

Bloom , B. , B. Mesia , and R. Krathwohl . 1964 . Taxonomy of educational objectives. Volumes 1 and
2 . New York : David McKay .
Chmielewski , T. , and D. Dansereau . 1998 . Enhancing the recall of text: Knowledge mapping
training promotes implicit transfer. Journal of Educational Psychology 90 : 407 – 413 .
Cohen , W. M. , and D. Levinthal . 1990 . Absorptive capacity: A new perspective on learning and
innovation. Administrative Science Quarterly 35 : 128 – 152 .
Davenport , T. , D. De Long , and M. Beers . 1998 . Successful knowledge management projects. Sloan
Management Review 39 ( 2 ): 43 – 57 .

Dickleman , G. 2003 . EPSS revisited: A lifecycle for developing performance-centred systems . Silver
Spring, MD : International Society for Performance Improvement .
Dixon , N. 2000 . Common knowledge: How companies thrive by sharing what they know . Boston :
Harvard Business School Press .