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240 Chapter 7

Table 7.4
Stages of organizational maturity

Maturity phase Description
Chaotic • Noncohesive culture
• Decision making in-fl ight
• Leadership structure vague
• Operation model undefi ned
• Employees leaving
Ad hoc • Multiple local cultures, leadership structures, and operation models
• Local decision making
• Employee turnover high in some job categories
Organized • Similar local cultures
• Local decision making based on corporate strategy
• Local leadership linked to corporate leadership team
• Corporate operation model pushed down to local level
• Stable employee base
Managed • Cohesive corporate culture and operation model
• Corporate strategy drives operational tactics
• Corporate leadership team coaches and empowers local leaders
• Employees recruited and retained based on strategic direction
Agile • Culture adapts strategically
• Operation model changes dynamically based on environmental changes
• Professionals compete to work for corporation
Source: Adapted from Fujitsu Consulting (Cheryl White, personal communication)

that it is based on the CMM approach. In fact, the Infosys model is denoted KMM in
honor of the CMM on which it is based. The fi ve levels are: default, reactive, aware,
convinced, and sharing. The model associates a number of key results for each of the
fi ve levels.
The Infosys model is much more closely linked to specifi c KM behaviors that can
be detected at the organizational, group, and individual levels. It is possible to make
much more fi ne grained or specifi c types of organizational diagnoses in order to estab-
lish the current status quo of an organization. For example, if it is possible to detect
that the majority of the KM effort appears to be devoted to the capturing of content,
then KM initiatives aimed at promoting knowledge sharing would be considered to
be premature at this stage. Instead, the KM objective targets reuse when the organiza-
tion is at the reactive level of organizational capability. In time, however, as KM
awareness is increased and knowledge fl ows appear between disparate groups, then