Page 380 -
P. 380
The Value of Knowledge Management 363
APQC . 2001 . Measurement for Knowledge Management. http://www.providersedge.com/docs/
km_articles/Measurement_for_KM.pdf. (accessed June 4, 2010).
Brown , R. , and M. Woodland . 1999 . Managing knowledge wisely: A case study in organizational
behavior. Journal of Applied Management Studies 8 ( 2 ): 175 – 198 .
Camp , R. 1989 . Benchmarking: The search for best practices that lead to superior performance .
Milwaukee, WI : ASQC Quality Press .
Davenport , T. 1996 . Some principles of knowledge management. Strategy and Business 10
( 5 ): 105 – 116 .
Dzinkowski , R. 1999 . Managing the brain trust. CMA Management 7 ( 8 ): 14 – 18 .
Fontaine , M ., and D . Millen . 2004. Understanding the benefi ts and impact of Communities of
Practice . In Knowledge Networks: Innovation through Communities of Practice , edited by Paul Hildreth
and Chris Kimble, 184 – 201 . Hershey, PA : Idea Group Publishing .
Harvey , M. G. , and R. F. Lusch . 1999 . Balancing the intellectual capital books: Intangible liabili-
ties. European Management Journal 17 ( 1 ): 85 – 92 .
Hauser , J. , and L. Clausing . 1988 . The house of quality. Harvard Business Review 3 : 63 – 73 .
Henry , J. , and A. King . 1999 . Valuing intangible assets through appraisals. Strategic Finance
81 : 32 – 37 .
International Accounting Standards Committee (IASC) . 1998 . International accounting standard
IAS 38: Intangible assets . Wimbledon, UK : Clifford Frost Limited .
Kaplan , R. , and D. Norton . 1992 . The balanced scorecard — Measures that drive performance.
Harvard Business Review ( Jan-Feb ): 71 – 79 .
Kaplan , R. , and D. Norton . 1993 . Putting the balanced scorecard to work. Harvard Business Review
( Sept-Oct ): 134 – 147 .
Kaplan , R. , and D. Norton . 1996 . Using the balanced scorecard as a strategic management system.
Harvard Business Review ( Jan-Feb ): 75 – 85 .
Krebs , V. 2008 . Social network analysis: A brief introduction, http://www.orgnet.com/sna.html
(accessed ).
Lesser , E. , and J. Storck . 2001 . Communities of practice and organizational performance. IBM
Systems Journal 40 ( 4 ): 831 – 841 .
Lev , B. 1997 . The old rules no longer apply: Intellectual capital measurement. Forbes Magazine
72 ( 13 ): 34 – 38 .
Mazur , G. 1993 . QFD for service industries: from voice of customer to task deployment.
Transactions of the Fifth Symposium on Quality Function Deployment . Ann Arbor, MI : QFD
Institute.