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The Value of Knowledge Management 361
Table 10.3
Benefi ts of a CoP to an individual, to the community, and to the organization
Type of benefi t Measurable value
Individual (how does an Skills and know-how increased
individual participating
in a CoP benefi t?)
Increased personal productivity
Increased job satisfaction
Enhanced personal reputation
Increased sense of belonging
Community (how does Increased availability and access to knowledge, expertise,
the collective benefi t and resources
Easier to reach a consensus
Faster problem solving
Enhanced community reputation and legitimacy
Increased trust between members
Organization (how does Improved operational effi ciency
having this CoP benefi t
the host organization?)
Increased cost savings
Increased avoidance of problems
Improved quality of service
Increased speed of service
Increased employee retention/decreased turnover
