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KM Case Studies and Examples

KM Case Studies
• Australian Public Service Case Studies, http://www.developmentgateway.com.au/
jahia/Jahia/pid/7037.
• Buckman, R. 2004. Building a knowledge-driven organization. New York: McGraw Hill.
• Community of practice case studies available from Etienne Wenger, http://www
.ewenger.com/pub/index.htm.
• Davenport, T., and G. Probst. 2002. Knowledge management case book: Siemens best
practices . New York: John Wiley and Sons.
• Harvard Business Online for Educators, http://harvardbusinessonline.hbsp.harvard
.edu/b01/en/academic/edu_interactive.jhtml.
• Jennex, M., Ed. 2005. Case studies in knowledge management . Hershey, PA: Idea Group.
• The Knowledge Management Advantage, http://www.providersedge.com/kma/km_
articles_case_studies.htm.
• Knowledge Management at the World Health Organization (WHO), http://www
.who.int/kms/en/.
• Liebowitz, J. 2002. A look at NASA Goddard Space Flight Center ’ s knowledge man-
agement initiatives. IEEE Software 19 (3):40 – 42.
• McCormick, J. 2007. Five companies that got KM right. CIO Insight. Available
online at: http://www.cioinsight.com/c/a/Case-Studies/5-Big-Companies-That-Got-
Knowledge-Management-Right/.
• The National School of Government has case studies on Hewlett-Packard, Buckman
Labs, Ford Motor Company, Allen and Overy, and Scandia, http://www.library.nhs
.uk/KnowledgeManagement/ViewResource.aspx?resID=286800/.
• Rao, M. 2003. Leading with knowledge: Knowledge management practices in global info-
tech. New York: McGraw Hill.
• Rao, M. 2004. Knowledge management tools and techniques: Practitioners and experts
evaluate KM solutions. Boston: Elsevier Butterworth-Heinemann.
• Ross, M., and W. Schulte. 2005. Knowledge management in a military enterprise: A
pilot case study of the space and warfare systems command. In Creating the discipline
of knowledge management: The latest in university research , edited by M. Stankosky.
London: Elsevier/Butterworth-Heinemann, 157 – 170.
• Step Two Designs, http://www.steptwo.com.au/category/papers/case-studies.