Page 172 - Lean six sigma demystified

Voice of Customer

Line Graph
Line Graph

Pa Pareto Chart t
reto Char
5 Countermeasures nal y si s
A
Root Cause Analysis
Root Cause
Counter
measures
c h a p t er NUMBER OF NUMBER OF INSTALLATIONS INSTALLATIONS BEFORE USL BEFORERE Problem Solving
BEFORE
B
EF
O
AFTER
AFTER
NUMBER OF OF ONS INSTALLATIONS AFTE R USL AFTER
Reducing Defects
with Six Sigma

Using simple charts, I’ve helped teams save over $20 million in just 1 year.
The concept is over 100 years old. It’s often referenced in every management
book ever written. And it all began with an Italian economist who noticed a
simple disparity in incomes. But few people know how to leverage its power
in business.

CHAPTER OBJECTIVES

In this chapter, you will

• Learn the Six Sigma problem-solving method (dmaiC)
• Learn the universal problem-solving process (fiSh)
• apply key problem-solving tools: control and Pareto charts and fishbone
diagrams
• Learn how to avoid the Six Sigma tar pits

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