Page 232 - Lean six sigma demystified

210 Lean Six Sigma DemystifieD

6. Graph the results. In small groups, have participants use real or best-guess data
to anticipate the future performance of the indicators developed in step 1.

7. To complete Six Sigma Story,
• identify how the indicators will change if countermeasures reduce or eliminate
the root causes. (Since participants can’t usually implement the countermea-
sures during training, we can ask them what to expect from this step. Assuming
that the countermeasures where successful, what effect would the participants
expect to see in the graphs from steps 1 and 2?)
• Identify ways to standardize and stabilize the resulting improvement. (Assuming
that the countermeasures where successful, what steps would the participants
expect to take in order to stabilize the process and lock in the improvements?
What changes are necessary in people, process, machines, materials, or the en-
vironment? This can be handled as a discussion in class.)
• Assuming that the countermeasures were successful, ask the participants: “Who
else could benefit from what you’ve learned? how can this improvement be
either adapted or adopted by other members of your organization to maximize
the resulting benefit?”
• what next steps would the team recommend? why?