Page 6 - Lean six sigma demystified

Voice of Customer

Line Graph
Line Graph

Pa Pareto Chart t
reto Char
Root Cause A nal y si s
Root Cause Analysis
Countermeasures
Counter measures
NUMBER OF NUMBER OF INSTALLATIONS INSTALLATIONS BEFORE USL BEFORERE Problem Solving AFTER
BEFORE
EF
O
B
AFTER
Contents NUMBER OF OF ONS INSTALLATIONS AFTER R USL
AFTE

Preface xiii
How to Use This Book xix

Chapter 1 What Is Lean Six Sigma? 1
Stone Age and Space Age Tools 2
Top 10 Ways You Know You Need Lean Six Sigma 5
Find Your Fix-It Factory 6
Double Your Profits 6
The End of Common Sense 7
It’s Not Your Fault! 7
Innovation, Customer Intimacy, and Operational
Effectiveness 8
Manufacturing versus Service 9
The Death of Manufacturing 10
Small versus Large Businesses 12
Tricks of the Trade 13

The Lean Six Sigma Toolkit 15
Why Lean Six Sigma? 15
Plug the Leaks in Your Cash Flow 16
Every Business Has Two Improvement Focuses 18
The Universal Improvement Method 23
Improve 25
Lean Six Sigma Demystified 28
Quiz 31
Chapter 2 Lean Demystified 33
Mind the Gap 35
You Already Understand Lean 37
The Power Laws of Speed 38

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