Page 9 - Lean six sigma demystified
P. 9
viii LEAN SIX SIGMA DeMYSTiFieD
Quiz 207
Exercises 209
Chapter 6 Transactional Six Sigma 211
Process or Technology 212
Transactional Six Sigma 214
Software Bugs and Six Sigma 215
The Dirty 30 Process for Six Sigma Software 218
Service Order Case Study 219
Common Problems 226
The Dirty 30 Process Review 226
Insights 227
Conclusion 227
Quiz 228
Exercises 230
Chapter 7 Reducing Variation with Six Sigma 231
What Is Variation? 232
Causes of Variation 234
Distributions 236
Histograms and Capability 238
Conclusion 244
Quiz 245
Exercises 247
Chapter 8 Sustaining Improvement 249
Process Flowchart 250
Control Charts for Sustaining Improvement 253
Stability and Capability 253
The Hole in Krispy Kreme 258
Choosing a Control Chart 260
Stability Analysis 267
Understanding Standard Deviation and Control Charts 269
Quiz 272
Exercises 274
Chapter 9 Laser-Focused Process Innovation 277
Focusing the Improvement Effort 278
Voice of the Customer 278
Speak Your Customer’s Language 283
Critical to Quality Indicators 286
Balanced Scorecard 289
Quality Management Systems 290
