Page 50 - Make Work Great

Overtness About Task

expresses resources in terms of his or her time, whereas the manager
uses employee effort. The individual is specifi c in the percentage of
time spent on and the project name for each item; the manager is more
approximate. And the time frames for outputs differ as well, both
between and within the lists. But both lists achieve the same goal:
they paint an explicit picture of the output their owner is supposed

FIGURE 2.1 Sample summary outputs lists at different levels of
an organization

“I head a department of ten people that ensures that our factory produces high-quality,
reliable products. To do that,
5 Two of my staff members spend all of their time working on line-yield improvement
programs designed to increase our output by at least 12% this year.
5 About half of my remaining staff’s time is spent reviewing proposed changes to
production processes and approving or disapproving them within five days of receipt.
5 The other half of my remaining staff’s time is split fairly equally among three
objectives:
1. Developing and providing basic factory training to all new employees within
90 days of their hire date
2. Overseeing specially trained maintenance personnel who conduct audits
to ensure our factory is compliant with all quality requirements at all times
3. Responding within four hours to any factory production issues to ensure that
emergency solutions have no impact on output quality over the long term”

Dept. Mgr.

Manager Manager Manager

Ind. Contr. Ind. Contr. Ind. Contr.

Ind. Contr. Ind. Contr. Ind. Contr.

“My purpose is to ensure consistent quality while supporting on-time delivery of output
and quality improvement projects. To that end I spend
5 5% of my time reviewing and returning change orders in four hours
5 50% of my time working toward a goal of zero output defects this year
5 25% of my time driving on-time delivery of XYZ in October to mesh with the
broader ABC initiative
5 10% of my time troubleshooting business process issues for the quality task force
5 10% of my time driving on-time delivery of Project 123”

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