Page 9 - Make Work Great

Acknowledgments

wise enough to perceive which parts of the text needed attention, and
clever enough to communicate their insights in a useful and action-
able way.
I must further acknowledge the contribution of clients who have
taught me, through their questions and comments, to be clear when
discussing the topics contained herein. Thanks to the willingness
of organizations like Intel, VeriSign, Sandia National Laboratories,
COPART, Yale Law School, and many more to invest in their own
development, I have had the good fortune to learn from a wide variety
of professionals of incredible character and capability. Chief among
them have been Steve Overcashier, Ron Sacchi, Heidi Clark, Esther
Stone, Jim Foster, Robin Miles, Jim Duncan, Karen Alderman, Brian
Lillie, Mitch Peterson, Erv Thomas, Donna Collins, Nicole Mather,
and Shirley Maier. As you might imagine, there are many others, too
numerous to name, to whom all I can offer is the inadequate phrase
“you know who you are.”
One individual who must be named is Marianne Wilman of CBS,
producer and director of the video segments referenced in each chap-
ter—the clips in which I endeavor to explain key topics and models in
about four minutes using a dry-erase board. It is diffi cult to appreci-
ate the complexity involved with this type of production unless you
have experienced it fi rsthand. Suffi ce it to say that the result of her
direction and coaching has been an increased lucidity on my part, one
that has extended into many areas of my professional life, including
this book. Moreover, were it not for Marianne, Janice Hui, Daniel
Masaoka, Celso Bulgatti, and the rest of Marianne’s team, the video
segments referred to in the text—free tools to facilitate the electronic
sharing of ideas with colleagues—would simply not exist.
Speaking of facilitating the sharing of ideas, I am tremendously
grateful to the entire team at McGraw-Hill. To begin with, Mary
Glenn’s constant support, encouragement, and engagement have been
immensely helpful. From our fi rst conceptual conversation to the fi nal
manuscript submission, editing, and production, Mary has been a
receptive and responsive go-to person for anything and everything.
Ours has been an enjoyable partnership and one I hope to repeat.

viii