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588 Part Four Building and Managing Systems

once again to review the way it handles complex, Chen, Serge F. Kovaleski and John Eligon, “Behind Troubled City
multi-million dollar technology projects. Proposed Payroll Project, Lax Oversight and One Powerful Insider,” The New
York Times, March 27, 2011.
changes included first looking for commercial
software before developing customized software
CASE STUDY QUESTIONS
without a real need for it. The city also stated that
1. How important were the NYCAPS and CityTime
it would bill contractors as functional benchmarks
projects for New York City? What were their
for projects are achieved instead of hourly, to avoid
objectives? What would have been their business
future partnerships like Accenture and SAIC, and
benefits?
would ensure that multi-million dollar technology
2. Evaluate the key risk factors in both projects.
projects are overseen by qualified experts, instead of
3. Classify and describe the problems each project
government administrators from other areas with no
encountered as the NYCAPS and CityTime
project management experience.
systems were being implemented. What
Sources: “CityTime,” The New York Times, March 14, 2012; management, organization, and technology factors
Michael M. Grynbaum, “Contractor Strikes $500 Million Deal in were responsible for these problems?
City Payroll Scandal,” The New York Times, March 14, 2012; David
M. Halbfinger, “For Mayor, Waste Mars Another Digital Project,” 4. What were the similarities and differences in the
management of both projects?
The New York Times, September 23, 2011 and “City Hall Admits
Mishandling Technology Projects,” The New York Times, October 5. What was the business impact of these botched
31, 2011; Josh Margolin, “277M Overrun a City ‘Soar’ Point,” The implementations? Explain your answer.
New York Post, August 11, 2011; Robert Charette, “New York City's
6. Describe the steps that should have been taken to
$720 Million CityTime Project a Vehicle for Unprecedented Fraud
Says US Prosecutor,” IEEE Spectrum, June 21, 2011; David W. prevent negative outcomes in these projects.

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