Page 604 -
P. 604
References 603
Doll, William J., Xiaodung Deng, T. S. Raghunathan, Gholamreza Klein, Gary, James J. Jiang, and Debbie B. Tesch. “Wanted: Project
Torkzadeh, and Weidong Xia. “The Meaning and Teams with a Blend of IS Professional Orientations.”
Measurement of User Satisfaction: A Multigroup Invariance Communications of the ACM 45, no. 6 (June 2002).
Analysis of End-User Computing Satisfaction Instrument.” Kolb, D. A., and A. L. Frohman. “An Organization Development
Journal of Management Information Systems 21, no. 1 Approach to Consulting.” Sloan Management Review 12 (Fall
(Summer 2004). 1970).
Feldman, Jonathan. “Get Your Projects In Line.” Information Week Lapointe, Liette, and Suzanne Rivard. “A Multilevel Model of
(March 8, 2010). Resistance to Information Technology Implementation.” MIS
Fichman, Robert G. “Real Options and IT Platforms Adoption: Quarterly 29, no. 3 (September 2005).
Implications for Theory and Practice.” Information Systems Laudon, Kenneth C. “CIOs Beware: Very Large Scale Systems.”
Research 15, no. 2 (June 2004). Center for Research on Information Systems, New York
Flyvbjerg, Bent and Alexander Budzier. “Why Your IT Project May University Stern School of Business, working paper (1989).
Be Riskier Than You Think.” Harvard Business Review Lee, Jong Seok , Keil, Mark and Kasi, Vijay . “The Effect of an
(September 2011). Initial Budget and Schedule Goal on Software Project
Fuller, Mark, Joe Valacich, and Joey George. Information Systems Escalation.” Journal of Management Information Systems 29,
Project Management: A Process and Team Approach. Upper No. 1 (Summer 2012).
Saddle River, NJ: Prentice Hall (2008). Liang, Huigang, Nilesh Sharaf, Qing Hu, and Yajiong Xue.
Geng, Xianjun, Lihui Lin, and Andrew B. Whinston.“Effects of “Assimilation of Enterprise Systems: The Effect of
Organizational Learning and Knowledge Transfer on Institutional Pressures and the Mediating Role of Top
Investment Decisions Under Uncertainty.” “Journal of Management.” MIS Quarterly 31, no 1 (March 2007).
Management Information Systems 26, No. 2 (Fall 2009). Markus, M. Lynne, and Robert I. Benjamin. “Change Agentry—
Goff, Stacy A. “The Future of IT Project Management Software.” The Next IS Frontier.” MIS Quarterly 20, no. 4 (December
CIO (January 6, 2010). 1996).
Gordon, Steven R. and Monideepa Tarafdar. “The IT Audit that Markus, M. Lynne, and Robert I. Benjamin. “The Magic Bullet
Boosts Innovation.” MIT Sloan Management Review 51, No. 4 Theory of IT-Enabled Transformation.” Sloan Management
(Summer 2010). Review (Winter 1997).
Hitt, Lorin, D.J. Wu, and Xiaoge Zhou. “Investment in Enterprise McCafferty, Dennis. “What Dooms IT Projects.” Baseline (June 10,
Resource Planning: Business Impact and Productivity 2010).
Measures.” Journal of Management Information Systems 19, McFarlan, F. Warren. “Portfolio Approach to Information Systems.”
no. 1 (Summer 2002). Harvard Business Review (September–October 1981).
Housel, Thomas J., Omar El Sawy, Jianfang Zhong, and Waymond McGrath, Rita Gunther and Ian C.McMillan. “Assessing Technology
Rodgers. “Measuring the Return on e-Business Initiatives at Projects Using Real Options Reasoning.” Industrial Research
the Process Level: The Knowledge Value-Added Approach.” Institute (2000)
ICIS (2001). Mumford, Enid, and Mary Weir. Computer Systems in Work
Iversen, Jakob H., Lars Mathiassen, and Peter Axel Design: The ETHICS Method. New York: John Wiley (1979).
Nielsen.”Managing Risk in Software Process Improvement: Murray, Diane and Al Kagan. “Reinventing Program Management.”
An Action Research Approach.” MIS Quarterly 28, no. 3 CIO Insight (2nd Quarter 2010).
(September 2004). Nidumolu, Sarma R. and Mani Subramani. “The Matrix of Control:
Jeffrey, Mark, and Ingmar Leliveld. “Best Practices in IT Portfolio Combining Process and Structure Approaches to
Management.” MIT Sloan Management Review 45, no. 3 Management Software Development.” Journal of
(Spring 2004). Management Information Systems 20, no. 3 (Winter 2004).
Jiang, James J., Gary Klein, Debbie Tesch, and Hong-Gee Chen. Pfefferman, Mark. “App Development Strategy Cuts Costs, Ensures
“Closing the User and Provider Service Quality Gap,” Compliance,” Baseline (September/October 2011).
Communications of the ACM 46, no.2 (February 2003). Polites, Greta L. and Elena Karahanna. “Shackled to the Status
Jun He and William R. King. “The Role of User Participation In Quo: The Inhibiting Effects of Incumbent System Habit,
Information Systems Development: Implications from a Switching Costs, and Inertia on New System Acceptance.”
Meta-Analysis.” Journal of Management Information Systems MIS Quarterly 36, No. 1 (March 2012).
25, no. 1 (Summer 2008). Quan, Jin “Jim”, Quing Hu, and Paul J. Hart.”Information
Keen, Peter W. “Information Systems and Organizational Change.” Technology Investments and Firms’ Performance-A Duopoly
Communications of the ACM 24 (January 1981). Perspective.” Journal of Management Information Systems
Keil, Mark and Daniel Robey. “Blowing the Whistle on Troubled 20, no. 3 (Winter 2004).
Software Projects.” Communications of the ACM 44, no. 4 Rai, Arun, Sandra S. Lang, and Robert B. Welker. “Assessing the
(April 2001). Validity of IS Success Models: An Empirical Test and
Keil, Mark and Ramiro Montealegre. “Cutting Your Losses: Theoretical Analysis.” Information Systems Research 13, no.
Extricating Your Organization When a Big Project Goes 1 (March 2002).
Awry.” Sloan Management Review 41, no. 3 (Spring 2000). Rivard, Suzanne and Liette Lapointe. “Information Technology
Keil, Mark, Joan Mann, and Arun Rai. “Why Software Projects Implementers’ Responses to User Resistance: Nature and
Escalate: An Empirical Analysis and Test of Four Theoretical Effects.” MIS Quarterly 36, No. 3 (September 2012).
Models.” MIS Quarterly 24, no. 4 (December 2000). Robey, Daniel, Jeanne W. Ross, and Marie-Claude Boudreau.
Keil, Mark, Paul E. Cule, Kalle Lyytinen, and Roy C. Schmidt. “A “Learning to Implement Enterprise Systems: An Exploratory
Framework for Identifying Software Project Risks.” Study of the Dialectics of Change.” Journal of Management
Communications of the ACM 41, 11 (November 1998). Information Systems 19, no. 1 (Summer 2002).
Kettinger, William J. and Choong C. Lee. “Understanding the Ross, Jeanne W. and Cynthia M. Beath.” Beyond the Business
IS-User Divide in IT Innovation.” Communications of the Case: New Approaches to IT Investment.” Sloan
ACM 45, no.2 (February 2002). Management Review 43, no.2 (Winter 2002).
Kim, Hee Woo and Atreyi Kankanhalli. “Investigating User Ryan, Sherry D., David A. Harrison, and Lawrence L Schkade.”
Resistance to Information Systems Implementation: A Status Information Technology Investment Decisions: When Do
Quo Bias Perspective.” MIS Quarterly 33, No. 3 (September Cost and Benefits in the Social Subsystem Matter?” Journal
2009). of Management Information Systems 19, no. 2 (Fall 2002).
MIS13_References global.indd 603 1/17/2013 2:38:45 PM

