Page 373 - Managing Change in Organizations

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Index
blocks to problem solving and change change accelerator 334–5, 336, 338
120–6, 135 change agents 98, 260
cognitive blocks 123 change architecture 8–10, 254–79, 328, 335, 337
cultural blocks 122–3 blocks 272–7
emotional blocks 121–2 components of 329–30
environmental bocks 123 performance characteristics of 330
limits to problem solving 124–6 change capability framework 328, 335–9
perceptual blocks 121 change champions 260
working through 123–4 change coping cycles 240–4, 260, 300
BMW 173 change culture 332–3, 336, 338
Body Shop 6 change equation 210–13
bold stroke 69 change leadership 333–4, 336, 338
‘bolt on, rah rah’ management 185 change programmes 7, 299–300
bottom-up models of change 53, 54 change readiness 281–3, 285–6
Branson, Richard 149 change readiness index 4, 7, 97
break-through change 74, 98, 100, 102 change theories
strategic management of 93–104 critical perspectives 78–92
break-through teams 48 traditional models 63–77
Brighton Health Care NHS Trust [CS] 40 change timing 324
British Airways 7 change workshops 163
British Army 173–4 ‘Changing Childbirth’ [CS] 39–41
British Petroleum (BP) 76–7 [CS] changing organizations 41–6
cultural change at 32 charisma 151
British Petroleum Engineering (BPE) [CS] 57–8 checklist(s)
British Telecommunications plc 7 creativity in problem solving 123–4
broker 32 diagnosing change 222–3
build-up to change 73–4 managing change 284–5
Bull (computer company) 30 choice
bureaucracy 137 informed 332
dysfunctional consequences 130 organizational environments and 136–44
structure of 137 clarifying plans 286–7
unintended consequences 130 clinical approach towards change 67–8
business architecture 46 clinical rationality 126
business capability profile 110 –12 closure programmes 176
business needs 231 cluster organization 54, 57
business process analysis 58 CNN 6, 45, 96
business process re-engineering 46, 48, 56, 58, coercive power 319
176, 254 cognitive blocks 123
cognitive skill 148
CAC Consultants [CS] 133–4 Cohen, Ben 157
Canon 96 collectivism 311
capability 177, 255, 256 failure of 28
capture of learning 160 Colt Telecom 64
career management 263 command and control mode, value-added
cascade communication programmes 163 problems 112–13
cascading 257–8 commitment model 25–6, 27, 70
cash control 304 common platform 9
catalogue shopping 342 communication
centralization, arguments for 18–20 direct 304
centres of excellence 263 as facilitating process 17
CEOs, view of managers 42 informal 17
‘chairman’s rice pudding’ 189 and management information systems 231
Chandler, A. 29 media of 21

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