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Index
Federal Express 6 hubris 124
federal structure 16 human-centred model 7
feedback 52, 65, 277, 288–90, 300, 311, 314 ‘human’ dimension of change 206–10
felt need 332 ‘complex man’ 209–10
femininity 311 ‘rational-economic man’ 207
financial control 33 ‘self-actualizing man’ 208–9
financial realism 29 ‘social man’ 208
First Direct (telebanking) 96 Human Genome project 277
focus, as block to change 122 human resources (HR) strategy 263
focusing on change 323 humour in problem solving 122
followers 64
followership 150 IBM 91
force field analysis 280–1 right-first-time campaign 150, 156
Ford 38–9 [CS], 166 Icarus Paradox 99
as learning organization 39, 161 ICI 67
formal organization 16, 52 idea organizations 82
frame resonance 64 Ikea 6, 101, 340
freedom, fear of 158, 300 imperfect rationality 127
functional analysis questionnaire 195, 195–8 implementability 4
case study example 197, 197–9 implementation 7–8, 43, 70, 136
functional and professional advice 231 implementation exercise 281–8
functional structure 14 managing change 284–5, 286–8
functional tendencies 140 readiness for change 281–3, 285–6
implementing change 66
gaming the system 99 clinical approach 67–8
garbage-can model 127 critical perspectives 78–92
General Electric 97–9 emergent approach 73–6
General Motors 80–1, 91 linear approach 68–72
generic multi-organizational change and organizational development 67–8, 71–2
programmes 176 and systems theory 72–3
generic organization-wide change traditional models 63–77
programmes 176 Implementation Index 96
Glaxo 51 implementation programme 262
global benchmarking 46 inappropriate or deficient organization 137
global organization 21 inclusion 177, 255, 256
Good to Great model 73 incremental change 102
governance 9, 268, 331 incrementalism 124, 127
grapevine 318 incubation of ideas, inability 122
Greenfield, Jerry 157 independence (in networks) 58
group think 124, 302, 310 individual behaviour 233
guiding coalition 276 individualism 311, 313
ineffective leadership and change
Haagen-Daz 157 management, syndrome 44, 45
Harvey-Jones, Sir John 149 ineffectiveness-effectiveness patterns 132
Hawthorne research 309, 310 informal communication 17
Health Service Trust [CS] 215–20 informal organization 16–17, 52
heroes 157, 317 information
Hewlett-Packard 91, 276 lack of correct 123
hierarchy orientation 302 providing 250–1
homeworking 55 information system, and structure of
horizontal focus 40 organization 136
horizontal integration 39, 50 information technology (IT) 22, 342
horizontal management 54 barriers to implementation 159

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