Page 128 - Managing the Mobile Workforce

strategic leadership in a Virtual world � 107

3. How healthy are our current customer relationships? How could
having a mobile workforce build deeper relationships with our
customers?
4. What is the expectation of departments that move to a mobile
workforce environment concerning ROI or other performance
measurements?
5. What will be the cost benefits of developing and supporting a
mobile workforce?
6. What will be our real cost of having a mobile workforce?
7. What will employees want or benefit from by being part of the
mobile force?
8. How will we manage the mobile workforce outside our corporate
offices?
9. How will roles change for existing employees?
10. Is new training required for those who support the mobile work-
force?
11. How will we match internal and external employees for maxi-
mum productivity?
12. How should a manager handle employees who are unsupportive
of the mobile workforce?
13. How will the company find the talent pool needed to move to a
mobile workforce?
14. How will we train and support a new remote group of employees
and contractors?
15. What systems will be available to provide mobile data, access to
secure content, and company information?
16. How will our vendors be selected?
17. Will IT be exclusively responsible for software selection, or will
the sales organization or other departments have something to say
about the selection?
18. How and to whom will IT report options regarding mobile
solutions?
19. How will our IT department allow for remote connections,
support remote connections, and what policies and practices for
remote devices will be needed?