Page 129 - Managing the Mobile Workforce

108 � mAnAgIng the moBIle workForCe

20. How will the company approve new hardware such as laptops,
wireless modems, and mobile devices such as PDAs and smart-
phones?
21. How will the company support the need for software licenses ex-
tended to mobile devices?
22. How will the current systems, such as the LMS, support mobile
devices?
23. What is the road map for back-end updates and migration to
these services?
24. What software will be used for team collaboration?
25. What will the policies be for hardware replacement, disaster
recovery, and response time?
26. How will vendor services, Internet, VoIP, mobile carrier con-
tracts, mobile applications, and software be handled?

Whew! That’s a good starter list for your team. Working through
these questions as a team will develop shared knowledge and commit-
ment to the decisions that are being made. A key part of this change
process is enabling workers to discover the benefits of a mobile envi-
ronment.

` the plAtForm

Peter DeNagy is an interesting chap. His degree in politics has pre-
pared him well, perhaps better than an education in IT or manage-
ment information systems might have done, for a successful career as
a senior leader in major technologies corporations. He has held execu-
tive positions and led efforts at major communications and consult-
ing firms such as Accenture, Harris, GTE, Sprint, Global Crossing,
EDS, and BearingPoint. Now he is senior director and general man-
ager of U.S. Enterprise Mobility Enablement for Samsung Telecom-
munications America. That’s a hefty title! But he couldn’t have been a
more interesting person with whom to talk. We got together with him