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84                                           Nail the Job Interview!

                1.  Greeting and small talk
               2.  Establishing common groundicebreakers
               3.  Indicating purpose of interview
               4.  Drawing out information through the exchange of
                   questions and answers:
                   . General and specific questions
                   . Brief and drawn-out answers
                      Conversations to clarify questions, explain answers,
                      and reach mutual understanding
               5.  Summarizing information and understanding
               6.  Indicating next steps to be taken
               7.  Closing

           The interviewer will be prepared with different types of  questions  and
           comments for each interview phase. You should be prepared to respond
           positively to each of these phases.
              Expect the greeting to be  short. It will go something like this. The
           interviewer will extend her hand and say


               How doyou do Mr. Anthory. I’m Sarah Wtite. Gladyou could
                come in this morning.


           The next thing that usually happens - just before the interviewer explains
           the purpose for the interview - is that you engage in a few minutes of
           small talk. This brief period gives both of you a chance to feel more at
           ease with  each other. If  you  lnow something about the interviewer’s
           interests - either from information gathered in your research or because
           of something you see in the office - you might use this topic to establish
           common ground.
              Small talk for establishing common ground is important. For example,
           we  lnow a  young women  who  applied  for  a  teaching  position  at a
           community college. A few weeks earlier, she had read Mager’s book on
           behavioral objectives for instruction. At the beginning of  the interview,
           she noticed a copy of  Mager’s book lying on the interviewer’s desk and
           commented  about  it.  The  interviewer was  pleased  to  learn  she  was
           familiar with it. She is convinced to this day that it was a major factor in
           getting the job offer. It established common ground and set her apart
           from the many other people applying for the same position.
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