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CHAPTER 18   Process Industry Application                                       311


             Multiple units of measure for each item.  The units of measure can be very com-
        plex for a process industry. A piece may be tracked in inventory as an “each,” but the part
        may be sold by the pound. The system must have the capability to recognize the part as
        both units of measure and convert between these units of measure automatically. The
        unit-of-measure conversion also should include tracking retail packs to case packs to pal-
        let packs. These multiple units of measure also require very sophisticated and complex
        pricing models to support the business as well. The same product may have different
        prices depending on the location to which it will be shipped. Volume and customer dis-
        counts are also normal. The product can change composition during transit owing to
        external influences, such as pressure or temperature, or internal influences, such as prod-
        uct mixing in common pipelines or storage tanks. The planning system must be able to
        take these variations into account.

             Formula management.  Similar to how a cookbook is written, a different formula
        is required for different production batches in a process plant. Unlike the discrete busi-
        ness, these formulas are different from the BOM in that if a double batch is required, each
        component in the formula may not be doubled. Any good cook can relate failed attempts
        at doubling a recipe. A big issue in the process industry is how exactly a recipe is scaled
        to a desired batch size. These different recipes should be able to be tracked in the enter-
        prise resource planning (ERP) system for different batch sizes. Also, component lots need
        to be tracked to meet government regulations for processing, particularly in food and
        pharmaceutical operations.


             Quality tests and specifications.  Since quality is not a binary function for the
        process industry, the quality tests and specification should be traceable in a computerized
        system. This is frequently an external execution system. The tolerances for specification
        also should be integrated into this process so that automatic grading is possible.
        Variances on shop orders are considered as a statistical process control chart over time
        rather than on each order, as in discrete manufacturing.
             Orders then can be allocated automatically based on grading. Assume that grade A
        is superior to grade B and grade B is superior to grade C. If a customer orders grade C
        and no grade C inventory is in stock, the system should follow predefined business rules
        for allocating available B grade material or A grade material to the order. This type of
        functionality is very unique and normally is handled through a suffix at the end of the
        part number to denote grade. Sophisticated substitution logic then is required to handle
        this process.

             Pack bill of materials.  Another unique BOM function is the pack BOM. This
        defines which items are packed and shipped together to the customer. This can include
        packing multiple items into a single package for sale, such as an assortment of the same
        product, or packing complementary products together for sale as a complete unit. One
        example would be to pack a television, VCR, and stereo speakers together for shipment
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