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358                                                 PART 3      Managing with the MRP System


           FIGURE 20-19

           Breakthrough                                                  Strategic Intent and
           S&OP—right to                                                   Future Portfolio
           left.

                                                                   Align


                                                       Reconcile

                                             Unify


                                   Agreed
                                  Latest View



                                                      Implementation Approach “Right to Left”



        improvement program, or reimplementation and achieve dramatic results within six
        months by using our right-to-left breakthrough approach (Figure 20-19).
             Having aligned the process at the beginning with the strategic intent and future port-
        folio, we can reconcile the different views within the business to the future business agen-
        da and sustainable success. The end result, achieved though cross-functional behavior, is
        an agreed-on latest view over 18 to 24 months for both operational and business plans.
             During the evolution, we were attempting to unify first, then reconcile, and finally,
        align S&OP. We now know that the order must be reversed. We align the S&OP process
        with the business agenda first, then reconcile different views, and finally, unification is
        achieved through agreeing to the latest view of the future. The most rapid and sure way
        to implement S&OP successfully is to implement from right to left.
             To summarize, the key concepts of S&OP that are worthy of executive attention are
             1. Executive leadership. The process should not be led by supply only. At the very
                least, the supply chain and finance should jointly lead the process, and this is
                appropriate in businesses following cost leadership as a strategy. In other cases,
                direction of the process should come from sales and marketing; when the
                strategic intent of the business is customer relationships, it should be sales led,
                and marketing should lead when a business follows product/service differenti-
                ation. Finance always should have a strong lead in the process because of its
                role in business planning, whatever the strategic intent. Ideally, executives
                should champion the process, but in large multinational companies, this is not
                always possible. Senior management does not normally buy the process; they
                buy the results. However, the process must be rigorous and disciplined so that
                the executives can have confidence in the integrity of the information.
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