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CHAPTER 4      Inventory in a Manufacturing Environment                          59


             When MRP was introduced, revolutionary changes occurred, and new premises
        were established. Orthodox practices and techniques were challenged. The existing inven-
        tory control literature, indeed an entire school of thought, had to be reexamined. It became
        evident that the basic tenet of old inventory control theory—that low inventory invest-
        ment and high customer service were incompatible—was mistaken; successful users of
        MRP programs reduced inventories and improved delivery service at the same time.
             Notwithstanding the difficulties experienced by many companies at tempting to
        implement MRP-based planning, MRP has been the most successful innovation in man-
        ufacturing inventory management. It has demonstrated conclusively its operational
        superiority over alternatives in many companies in many industries in many countries.
        In addition, it has provided students of inventory management with new insights into
        manufacturing planning and control. MRP shows the true interrelation ships among
        activities affecting inventories and reveals the fallacies of previous concepts, pinpointing
        the causes of the inadequacies of the older meth ods. The principles on which MRP sys-
        tems are based are the subject of Chapter 5.


        THE PARADOX OF INVENTORY MANAGEMENT
        A remarkable truth about inventory management is that if you cannot match inputs to
        and outputs from an inventory, you will never control it. The better you can match inputs
        and outputs, the less need there is for any inventory.
             Inputs to inventory are receipts of purchased materials from suppliers and com-
        pleted production of parts, subassemblies, and assemblies. Out puts are deliveries to cus-
        tomers, external and internal, issues of manufacturing processes, and scrap.
             People concerned with inventory and its management include top-level managers
        and people in sales and marketing, purchasing, materials planning and control, and pro-
        duction activities and cost accountants. Until very recently, most of these people were
        involved with outputs or inputs separately or thought of them individually, not recog-
        nizing their interactions. They believed that they were victims of the environment.
             Many believed that Murphy’s law—“What can go wrong will go wrong at the least
        opportune time”—was written specifically about production. Problems abounded.
        Customers changed their minds about what they wanted, how many, and when they
        wanted them. Designs were faulty and changed frequently. Suppliers were late and often
        delivered defective materials. Machinery and tooling broke down. People were absent
        and made defective things when they worked. The consensus was that these problems
        were unsolv able.
             This has now been proven false. Most of these problems can be solved and elimi-
        nated. Those which cannot be eliminated can be minimized. There is now little excuse for
        the “surprises” blamed on manufacturing problems in the past.
             A major objective of this book update is to show the important role MRP can play in
        helping to achieve a better balance between demand and supply. The paradox stated ear-
        lier has made it clear how we should answer the question, “How much inventory is
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