Page 44 - Perfect Phrases for Motivating and Rewarding

■ “Our (guest relations, sales initiatives,
production . . .) has been doing well. How can we go from
good to great?”
■ “Daniel and Christie, tell us how your project is going. Have
you encountered any areas where you have questions or need
support from the team?”
■ “Sonya came to me with an interesting idea. Sonya, would you
please share your idea with everyone?”
■ “We recently received a lot of customer complaints about
(our new product, turnaround time, service
wait time, service quality . . .). I called this meeting to generate
ideas about ways we can be (more helpful,
faster, more responsive . . .).”
■ “We’re on schedule with most of our projects, but this one
seems to be lagging. Please share your ideas about what
might be holding up its progress and what we can do to get it
up to speed.”
■ “Our new website has attracted a lot of interest. The design
team is to be commended. Now we need someone to take on
the responsibility of evaluating traffic and sales. That report
will be a significant contribution to our monthly meeting. Who
can volunteer?”
■ “We laid out a lot of new initiatives recently. Let’s review how
we’re doing so far.”
■ “Our regular contributors always offer excellent suggestions.
I suspect we have other good ideas at the table. I’d like
everyone to have a chance to speak.”
■ “I would like to go back to Gordon’s statement . . . .”
■ “Vi received an award from (corporate
headquarters, XYZ Charities, the guild . . .) for
(innovative contributions, most effective outreach program,
outstanding achievement by a new member . . .). Let’s all give
her a round of applause.”

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