Page 154 - Performance Leadership

Chapter 9 Values and Culture • 143

Table 9.1
Corresponding Positive and Negative Values

Corresponding
Positive Value Negative Value
Skillful Overspecialize
Compassionate Overemotional
Cost conscious Stingy
Quality driven Wasteful
Ambitious Greedy
Challenge conventional thinking Not invented here
Highest levels of integrity Inflexible, bureaucratic
Entrepreneurial Do things by half
Never give up Stubborn
Flexible Opportunistic

Positive values drive performance for the organization. Negative val-
ues inhibit performance for the organization. Value inhibitors, from
the standpoint of the organization, are the strategies we deploy to serve

F igur e 9.3
Full Strategic Context of Values on Metrics

Organizational
Organizational Value 2(+) Organizational
Value 1(+) Value 3(+) Positive
Values
Driving Value

Behaviors (+)

Train Smooth Satisfied Financial
staff process customers results

Behaviors (–)

Inhibiting Value
Negative
Organizational Organizational Values
Value 1(–) Value 3(–)
Organizational
Value 2(–)