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Service interruption-impact  factor 10/219
               Operator error (Section B)   12 pts        module. This is done through the determination of consequence
               A higher chance for operator error due to the presence of auto-   severity based on the pipeline surroundings.
                 matic valves near customers and relief valves in this section.   Note that a high potential cost of a pipeline failure would be
                                                          addressed in the assessment of the pipeline surroundings in the
                  SectionA total = 15 + 20+ 11 +20+242+20+ 15 + l6= 359   basic  risk  assessment  model  (leak  impact  factor). Those
                           Section B total = 355 points   implied costs (damages, injuries, etc.) are not repeated in this
                                                          module, even though they are legitimately an aspect ofthat par-
                 Reactive interventions are next evaluated. For Section A, it is   ticular type of service interruption.
               felt that system dynamics allow early detection and notification   Some customers can incur large losses if interruption occurs
               of any of the excursions that have been identified. The volume   for even an instant. An example of this is an electric power gen-
               and pressure of the pipeline downstream of Section A would   eration unit that uses natural gas to fire turbines. Upon interrup-
               allow an adequate response time to even a pipeline failure or   tion  of fuel to the turbine,  all power generation might  stop.
               valve closure in Section A. Percentages are awarded for early   Restarting such an operation is often a hugely expensive under-
               detection  (30),  notification  where  the  customer  impact  is   taking. This is due to the complexity of the process. Many vari-
               reduced (IO),  and training (8). These percentages apply to all   ables  (temperature,  pressure,  flow  rates,  equipment  speeds,
               excursion types and, hence, increase the overall score based on   etc.)  must  be  simultaneously  brought  to  acceptable  points,
               the difference between actual and maximum scores. Therefore,   computers  must  be  reprogrammed,  safety  systems  must  be
               SectionA scores48% ~(540-359)+359 =446pointsinupset   reset, etc. A similar situation exists for a petrochemical pro-
               score.                                     cessing plant.  If the  feedstock to the plant  (perhaps ethane,
                 Early notification  is not able to provide enough warning for   propane, or crude oil) is interrupted for a long period, the plant
               every excursion case in Section B, however. Therefore, reactive   must shut down. Again, costs to restart the operation are often
               interventions will only apply to those excursions that can be   enormous. Many operations that are this sensitive to  service
               detected, namely, those occurring upstream of Section B. For   interruption will have redundant  sources of product that will
               the types of excursions that can be detected in a timely manner,   reduce the possibilities of loss.
               product  origin  and  equipment  problems,  percentages  are   In a residential situation, if the pipeline provides heating fuel
               awarded for early detection (30), notification  where the cus-   under cold conditions, loss of service can cause or aggravate
               tomer impact is reduced (IO),  and training (8). Percentages are   human  health  problems.  Similarly, loss  of  power  to  critical
               applied to the differences between actual and maximum scores.   operations such as hospitals, schools, and emergency service
               Potential for service interruption (upset potential) for Section B   providers can have far-reaching repercussions. While electric-
               is therefore the point total at far right, 361. This analysis shows   ity is the most common need at such facilities, pipelines often
               a much higher potential for service interruption  for episodes   provide the fuel for the generation ofthat electricity.
               occurring  in  Section B  (361 pts) as  opposed to  episodes  in   Some customers are only impacted if the interruption is for
               Section A  (446 pts). The  impact  factor  would be calculated   an extended period of time. Perhaps an alternative source of
               next. A  direct  comparison  between  the  two  sections  for the   product is available for a short time, after which consequences
               overall risk of service interruption can then be made:   become more severe.
                                                            The most obvious cost of service interruption is the loss of
                             Intervention                 pipeline  revenue due to curtailment  of product  sales.  Other
               Excursion t~pe   udjustment    Score       costs include
               Product ongin   30+ l0+8=48%   48%x(20-  l5)+ l5= 17   Legal action directed against the pipeline operation
               Product equipment   NiA        20            Loss of some contract negotiating power
               Pipeline dynamics   30 + 10+ 8 = 4X%   48% X (20 ~  11) + 1 1 = I5   Loss of some market share to competitors
               Other            NIA            20           Loss of funding/support for future pipeline projects.
               Pipeline failure   0           242
               Pipeline blockages   NIA        20
               Pipeline equipment   0          15           Legal action, for purposes of this module, can range  from
               Operator error    0             12         breach of contract action to compensation for customer losses.
                                              361         There is often a direct legal responsibility to compensate for
                                                          specified customer losses. In addition, there is an implied legal
                                                          responsibility that will no doubt be translated into compensa-
               IV.  Service interruption-impact  factor   tion for damages not directly specified by contracts. The possi-
                                                          bility  and  severity of  legal  action  will  depend  on  the  legal
               One of the real consequences associated with a pipeline outage   system of the area and the degree of harm suffered by the cus-
               is the cost of the interruption in service. Such an interruption   tomer.
               can  occur through  a pipeline  leak, a product  contamination   In certain cultures and societies, a real but  not-so-obvious
               episode, or a loss of delivery pressure due to a non-leak event.   cost  of  service  interruption  exists. This  can  be  termed  the
               Because pipe failures are modeled as complete line ruptures in   “sponsorship loss” of an interruption. Simply stated, the loss of
               this assessment, most failures will lead to service interruptions   service  to  certain  customers  can  have  more  severe  conse-
               (from the failed section, at least), but as previously covered not   quences  than  an equivalent loss to  other  similar  customers.
               all service interruptions are due to pipeline failures. Costs asso-   The critical customer often has a degree of power or influence
               ciated with pipeline failure and spilled product are indirectly   over the pipeline operation. If this customer becomes hostile
               assessed in the basic risk model and the optional environmental   toward the operation, consequences such as loss of funding or
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