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                              Reflectiveness









                              The purpose of playing, whose end, both at the first and now, was and is, to
                              hold, as ’twere, the mirror up to nature.
                                                                  William Shakespeare, Hamlet


                                   OW OFTEN DO FIND YOURSELF RETURNING FROM A TRAINING COURSE
                                   full of great new ideas but, within hours of being back at work, for-
                              Hgetting  the  insights  you  had  gained?  Or,  consistently  failing  to
                                   apply the lessons you learned from a new product launch or a meet-
                                   ing with a client? Or, perhaps something goes quite badly wrong
                                   and you don’t want to spend any more time on it, preferring instead
                                   to move on and, in the process, sweeping it under the carpet?
                                         Do you ever find yourself feeling uneasy about an event of
                                   which you are part and not quite sure why this is? Do you ever get
                                   into a state of uncertainty, not sure with which of a number of per-
                                   fectly reasonable courses of action you should proceed?
                                         Do things happen to you at work and leave you with a sneak-
                                   ing suspicion that the problem is not at work but in your private
                                   life?
                                         One of the facts of modern living is that we spend a great
                                   deal of time thinking about our external image: the clothes we wear,
                                   the car we drive, the house we live in, or the places we choose to go
                                   to eat. The media act as mirrors, continually telling us what kind of
                                   person selects a particular brand. If we choose to deconstruct these
                                   media mirrors, we can get a picture of ourselves from the outside as
                                   a consumer.
                                         The  kind  of  mirror  we  really  need  is  the  one  that  tells  us
                                   something about the person beneath the image and how they are
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