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10.3  Other Process Mining Tools                                271

            Table 10.2 Examples of process mining products: commercial tools C, academic tools A,and
            open-source tools O
            Product name               Type  Organization

            ARIS Process Performance Manager  C  Software AG (www.softwareag.com)
            Enterprise Visualization Suite  C  Businesscape (www.businesscape.no)
            Disco                      C     Fluxicon (www.fluxicon.com)
            Genet/Petrify              A     Universitat Politècnica de Catalunya
                                             (www.lsi.upc.edu)
            Interstage BPME            C     Fujitsu (www.fujitsu.com)
            OKT Process Mining suite   O     Exeura s.r.l. (www.exeura.com)
            Process Discovery Focus    C     Iontas (Verint Systems) (www.iontas.com)
            ProcessAnalyzer            C     QPR (www.qpr.com)
            ProM                       O     process mining group (managed by the AIS
                                             group at TU/e) (www.processmining.org)
            Rbminer/Dbminer            A     Universitat Politècnica de Catalunya
                                             (www.lsi.upc.edu)
            Reflect|one                 C     Pallas Athena (www.pallas-athena.com)
            Reflect                     C     Futura Process Intelligence (www.futuratech.nl)
            ServiceMosaic              A     University of New South Wales
                                             (soc.cse.unsw.edu.au)



            models can be uploaded into the BPM system of Pallas Athena and it is also pos-
            sible to apply process mining techniques to predefined models (e.g., workflow or
            simulation models). This way the whole BPM life-cycle can be supported. Reflect
            aims at user-friendliness and scalability. It uses two different discovery algorithms;
            one is based on the genetic mining approach described in Sect. 6.3 and the other
            one assumes a sequential model (just XOR-splits/joins) to facilitate the filtering of
            infrequent behavior. Reflect also supports organizational mining by creating social
            networks based on handovers of work (cf. Sect. 8.3.1). Discovered models can be
            turned into simulation models to support what-if analysis. Reflect does not support
            conformance checking and prediction.
              Both Pallas Athena and Futura Process Intelligence were selected as “Cool Ven-
            dor” by Gartner in 2009 because of their process mining capabilities. Besides Pal-
            las Athena and Futura Process Intelligence, also ProcessGold is providing pro-
            cess mining services based on Reflect. Examples of organizations using Reflect
            are ING-DiBa (banking), Herold Business Data (media), Coney (accountancy), and
            E.Novation (healthcare integration). Figures 10.7 and 10.8 show two screenshots of
            Reflect illustrating some of the functionality.
              Disco by Fluxicon is a stand-alone tool for process mining analysis, with a focus
            on high performance (i.e., handling large and complex data sets) and ease of use.
            The process mining algorithm of this tool is based on the fuzzy mining approach de-
            scribed in [49, 50]. Disco supports seamless abstraction and generalization using the
            cartography metaphor mentioned in Sect. 9.1.1. This way the tool is able to deal also
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